Contact Us

Welcome to Jays Vape and Wellness Center. By using our delivery services, you agree to the following terms and conditions. Please read them carefully. Eligibility for Delivery Services Our delivery services are available within a 5-mile radius of our shop, located at 621 Gadsden Street, Columbia, SC 29201. To be eligible for delivery, customers must: 1. Be over the age of 21. 2. Provide a valid government-issued ID for age verification during a video call or text message with a store employee prior to purchase. 3. Present the same ID upon delivery for final verification. Product Search and Selection Customers are encouraged to browse our online catalog to select the desired vape and wellness products. Detailed descriptions and images are provided for each item to help you make the best choice for your needs. Age Verification Process Before adding items to the cart and proceeding to payment, customers are required to: 1. Initiate a video call or text message to our store at a provided number. 2. Show a valid government-issued ID to our employee for age verification. 3. Receive confirmation of age verification. Order Submission and Payment After successful age verification: 1. Customers may add items to their cart. 2. Proceed to checkout. 3. Submit payment via our secure online payment system. Please ensure that all order details and delivery information are correct before submission as we aim to process orders promptly. Delivery Policy Our team is dedicated to providing fast and efficient delivery services. Once an order is placed and payment is confirmed, we will: 1. Prepare the order for dispatch. 2. Deliver the order to the address provided during checkout. 3. Require ID verification once more upon delivery, verify order accuracy and ensure product functionality before the employee leaves. THERE ARE NO REFUNDS ONCE THE EMPLOYEE LEAVES. Please be available at the scheduled delivery time to receive your order and present your ID. Return Policy At Jays Vape and Wellness Center, we take pride in the quality of our products. However, we recognize that issues may arise. Our return policy is as follows: 1. **No Returns**: All sales are final unless the product is non-functional at the time of delivery. 2. **Defective Products**: If a product is found to be non-functional upon delivery, customers must notify the delivery personnel immediately to qualify for a return. 3. **Return Process**: In the case of a defective product, the item will be returned to the store, and a replacement or store credit will be issued. Limitation of Liability Jays Vape and Wellness Center is not responsible for any health issues that may arise from the use of our products. Customers are advised to use our products responsibly and with the understanding of any health risks that may be associated with vaping. Changes to Terms of Service We reserve the right to modify these terms at any time. Your continued use of our services following any such changes constitutes your acceptance of the new terms. Contact Us For any questions or concerns regarding these terms or our products, please contact us at the provided number or email address above, during our business hours. Last updated: Dec. 2023